Guest Information

Welcome to City Hotel Hannover !

We would like to give you some information about our house. For any further questions, please do not hesitate to contact reception.

The hotel is the part of the CVJM (YMCA = Young Mens’ Christian Association) that helps us to finance the local CVJM.

The front desk is located on the ground floor as well as our breakfast room.

In case you wish to organize a conference or need additional information about our conference facilities, please contact the reception.

Smoking is prohibited in the whole building.

Our service free of charge for you:

‚free local calls from the Lobby phone(landline Germany)

‚free internet access (WiFi) Network CVJM_City_Hannover_GUESTS Password : cityhotelh

We wish you a pleasant stay in our hotel. If ever you face a problem concerning the hotel, please contact the reception. We hope that you make good and interesting contacts here and that you enjoy your stay with us.

The staff of the City Hotel Hannover

Michaela Dumke

& the Team of City Hotel Hannover

Arrival & Departure

Rooms are available for check in from 03:00 p.m. on arrival day. Check-Out time is 10:00 a.m. on departure day. Should your train/plane leave late you can put your luggage into our storage room close to the reception if space is available.

ATM

You find several ATM´s close to the hotel.

Bus & Train

A detailed map for the public transportation system can be found at the front desk.

Breakfast

Breakfast buffet is available Monday through Friday from 7am to 10am and from 7.30 a.m. at the weekend. Our breakfast room is located on the ground floor. You may choose from a variety of local food. It is not allowed to take any food out of the breakfast room. We provide packed lunch in case you depart before breakfast time.

City Tax

The city tax is not included in our room rates and is collected by us for the Hanoveran Mayor´s office.

Coffee

A coffee machine is available with a choice of various coffee specialities such as Latte Macchiato, Cappuccino, Coffee with cream or Espresso. Coins needed.

Doctor

You’ll find addresses and information about general doctors or medical specialists at the front desk. Should there be any medical emergency please do not hesitate to contact the reception as soon as possible. We are calling an ambulance immediately. If the front desk is closed please call 0 -112.

‘Do Not Disturb’

Please place the sign on the outside doorknob if you want your privacy. In this case rooms will not be cleaned.

Drinks

The bottle of water in your room is for sale.

Hanover

Our front office team is pleased to help you with information about shopping area, timetables for public transport or information about leisure possibilities.

Emergency Exits

Emergency exits are specifically marked by green-white signs. Please read the emergency advice carefully and note the way to the nearest emergency exit to your location.

Front desk

Out front desk is open 23 hours from 7 a.m. through 6 a.m. If you have any questions or need information, please our front office staff will happily help you.

In-House telephone

For calls from room to room on the first and second floor please just dial the room number. All other floors dial “2” and the last two digits of the room number. The In-House-Phone is located in the Lobby.

Internet

Wi-Fi use is free during your stay. Network CVJM_City_Hannover_GUESTS Password : cityhotelh

Non smoking area

Smoking is not permitted in the whole building.

Parking

On site parking is situated approx. 30m from the hotel . Discounted exit tickets may be purchased at the front desk.

Packed Lunch

Should you have to leave the hotel before our breakfast time we happily prepare a packed lunch for you. Please let us know your departure time the evening before you leave. Your packed lunch will be handed out to you on the reception. It is not allowed to take any food outside the breakfast room. Should you wish to receive a packed lunch for your day please contact our staff and we will prepare something for you for a small fee.

Payment

Payment can be done by cash, MAESTRO and credit card (MasterCard, VISA, American Express). We only accept Euros. Any other currencies should be exchanged before settling your invoice.

Pets

Pets are permitted in our hotel with surcharge.

Pharmacy

On the way to main station as well as inside the station itself you’ll find pharmacies.

Reading glasses

Can be bought at the drug store “Rossmann” 1 minute away from our hotel e.g.

Restaurant recommendation

Our front office team is happy to assist finding a Restaurant close by for you.

Room key

Please leave the key when you exit the Hotel.

Room cleaning

We will clean your room regularly from the 3rd day on. Please signal that you wish room cleaning service by hanging the green side of the service card on your external doorknob.

Shoe polisher

An automatic shoe polisher may be found on the ground floor.

We wish you a pleasant stay.

Ifyouhaveanyfurtherqueries,pleasedonothesitate to contactus.